How is Siela Technology Solutions different from its competitors?
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Siela Technology Solutions has numerous distinct advantages over its competitors, from which its clients can benefit. Our partners in India have years of technology experience that can save valuable time for you and delivers the perfect solution on time, every time. Our unique competence in various technologies enables us to deliver integrated, scalable, robust solutions with the optimal cost/performance ratio. Our Tech Lab constantly conducts research on new technology products to meet the ever-growing customer needs.
While offering highly competitive rates, we are committed to never compromise the quality of our services. Our people’s passion and professionalism makes us stand out; we hire and retain only the best professionals. We are a client-centric organization. We make it a point to understand your needs to help you to achieve your business goals by adding value through our work.
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How much does Siela’s services cost?
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We have the most competitive prices in the industry yet we never sacrifice quality. We work on a per project basis and set fixed prices, as per the project requirements. The final cost is dependent on the quality and complexity of your project or service required. We have provided you with a section on
Sample Packages so you can get a rough idea. Contact us today and we will work with you to understand exactly what you need and provide you with a quote.
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What does Siela guarantees?
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We are absolutely confident that you will be 100% satisfied with the results of your project. We guarantee the following:
- Cost guarantee: Siela Technology Solutions offers you a minimum 50% savings over our competitors.
- Maintenance guarantee: We offer 3-12 months support for site analysis and maintenance.
- Results guarantee: We understand the importance of getting things done on time and in the right manner. As customer satisfaction is our top priority, we take pride in guaranteeing the desired results for our customers, within the agreed timeline. The project won’t be officially closed until we both agree that we have met or exceeded your expectations. This is our ironclad, unconditional, comprehensive money-back guarantee!. We believe and stand by our work, as we are positive you will be satisfied. Please visit our Testimonials section!
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How are you able to offer this unparalleled value proposition?
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This business model has been made possible due to our partnering with a reputable, professional technology company located in India, where the actual development of your solution will take place. And who are they?
1. Co-founded by ex-Google and AOL employees, they are well known for their innovation, for providing the best quality at affordable price, and for prioritizing customer satisfaction over everything else.
2. Their headquarters are in Bangalore, India and they have an office in New York, US.
3. The satisfied clients range from small business units to Fortune 100 companies, and their repeat business is over the 80% level. See our Testimonials. Because of time zone differences, they continue to work while you are asleep!
4. Due to the abundant professional IT expertise in India, they are able to flex up or down according to your needs… are you a business owner looking to expand your online presence? We can definitively help you… are you a medium-size company looking to develop an in-house HR Portal? Well, we can help you too!
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Now, if the development will happen in India, and you are here in Canada, how is that going to work?
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This is where Siela Technology Solutions adds value to this equation. Consider us an additional layer of reassurance. At the end of the day, we are fully accountable to you and your project’s success. Remember, we are here in Canada, where you are… we will act as a liaison and closely monitor the development process that will happen in India, and you can reach out to us at any point of time if any questions. We will make sure you are comfortable and well taken care of throughout the process…
At the end of the project, we will meet to ensure you are fully satisfied with the final solution, and to capture your feedback on things we did well, and things we could still improve on... and if we did a stellar job, perhaps we can even earn your endorsement!
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How do we assure 100% customer satisfaction?
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Apart from the guarantees mentioned above, we understand that quality is pivotal for customer satisfaction, and that is why we have it as one of our core values. We ensure that all our employees and the work produced by us adhere to the strictest quality standards.
We review quality under tight controls including periodic code reviews and design walk-through. Every project is scanned through rigorous test plans including black-box and white-box testing, test regression, and usage analysis. Bottom line, you are dealing with a team whose expertise and passion will be used to ensure you are delighted with the end result!
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Can you guarantee timely results? Are you sure you can meet my deadline?
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Typically, we bear the project risks even before the first payment. We also have the fastest turnaround time in the industry. When do you need your project completed? Just contact us and we will work with you to meet your deadline!
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What steps do I need to take to access your products and services?
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We will just follow these simple 5 steps:
1. You will contact us if you are interested on any of our products and services.
2. We will follow up with you to clearly understand your needs and the scope of the project.
3. We will provide a quote for the project, including cost and timeframe.
4. Upon your acceptance of the quote, development work will begin in India. A Project Manager will be assigned to you. You as the customer will be continuously informed, engaged and in full control throughout the process.
5. Upon completion of the work, you will have a short meeting with us to ensure the project meets or exceeds your expectations, provide us with your feedback, and if we were able to delight you with our service, hopefully earn your endorsement!
That is it! Following these 5 simple steps you will enjoy a major competitive advantage, obtain the solution your business need, at the quality level you want, and at an affordable price!
Now, the first step belongs to you. If you have been thinking about getting up-to-date, building or enhancing your online presence, or implementing a new custom solution for your business, or if you have any other technology challenge that is keeping you up at night and you will like to implement a solution for, please don’t wait any longer. Join our growing list of satisfied customers!
Picture yourself at the end of the project, as a happy, fulfilled customer whose challenges have been finally resolved! We are excited to be part of your team to help you get you there…
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What control do I have over the project?
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Our main goal is to create a product or provide a service that meets your expectations and satisfies your needs. Since you are the expert on what you do, your input is key to ensure we can deliver on your vision. From the initial consultation, we will make sure we gain a better understanding of your business, your preferences, how do you want us to keep you updated (i.e. email, phone), etc.
You will always stay informed about your project and, as an example, during the Website Design and Development process, we will ask you to provide basic content, such as photos, videos or written text describing your products and services, so we can incorporate it into your new website.
You will work with our Project Manager, who will make sure we meet the agreed timelines, and will serve as a link and provide all the information to the developers. The Project Manager will also give you periodic project updates and will ask you for your ongoing feedback and opinion to ensure alignment and an end result that delivers on your vision.
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What if I am not able to provide my input or feedback during the timeframe requested?
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We completely understand you have a business to run, and may not be able constantly available to provide an immediate response. Having that said, we are not your “run of the mill”, 8am-5pm business. You have the huge advantage of working with a team in India that can address your feedback and any open tasks while you are sleeping! This makes the process a lot smoother as you don’t have to take valuable time during the day (when your customers are up and running and really need you!) to address questions, provide information or follow-up with the developers.
Once you get home at night, you can take a few minutes to check the status of your project, and send a quick email to the Project Manager to ask any questions or provide the feedback or information requested. When you wake up the next morning, you will usually have a response waiting for you in your Inbox! You can also set-up conference calls early in the morning before you head to work, or schedule some face to face time via Skype. It all depends on your communication style and preference. We are flexible and will work with you to accommodate your requests.
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How are financial transactions going to be handled?
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You will deal directly with Siela for anything related to quoting, billing, invoicing, credit, etc.
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What if I need credit?
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You can download our business credit application here. Please fill, print, sign and date both tabs (1. Credit Application and 2. Personal Guarantee). Then fax them to: (905)378-2904
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